Cant see a thread (or dunno if this is the right place) but Ticketmaster have now changed their policy with postponed shows - you can no longer get a refund. I was told if I cannot go a show that was postponed to sell my tickets on their ticket sale thing... Anyone else had issues?! Surely this can’t be legal?
I couldn't make the rescheduled Dua Lipa date, and asked if they could just transfer our tickets to one of the new dates but at a different venue. They just ignored the email... Have now posted the tickets back to them by Special Delivery and have insisted on a refund, which they've said they'll process. It's taken an age though. It's outrageous.
I get the sense they were just trying to be difficult in some short-sighted attempt to save $$. Don't think they'd ever have had legal ground to stand on in an official policy change.
From what I understand, Ticketmaster is in a mess because there are 30,000 events impacted, many of which have been "postponed" but without a new date, leaving their status uncertain. Apparently it is the event organisers that authorise refunds, and because of the uncertainty over so many events Ticketmaster has given them a longer window to rearrange new dates. I think everyone will end up getting refunds, even for postponed dates once the dust has settled. But like I said, a mess.
